Job Title:Virtual Administrative Assistant/Customer Service

Location: Remote

Key Responsibilities:
• Provide exceptional customer service via phone, email, and live chat, addressing client inquiries and resolving issues promptly
• Assist clients with travel bookings, including flights, hotels, car rentals, and special requests
• Maintain accurate records of client preferences, travel plans, and itineraries
• Coordinate scheduling for travel consultations and manage the calendar for the agency
• Process payments, issue invoices, and track client accounts
• Support the agency with administrative tasks such as data entry, filing, and maintaining internal databases
• Research travel destinations, accommodations, and activities to support clients’ needs
• Work closely with the travel agents and management to ensure seamless operations

Qualifications:
• Previous experience in customer service, administrative roles, or the travel industry preferred
• Strong organizational skills with an ability to manage multiple tasks and deadlines
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with travel booking software is a plus
• Self-motivated, reliable, and capable of working independently in a remote environment
• A passion for travel and helping others plan their perfect getaway

Benefits:
• Flexible remote work schedule, offering work-life balance
• Competitive salary with opportunities for performance-based bonuses
• Paid time off (PTO) and holiday pay
• Access to exclusive travel discounts and perks
• Professional development opportunities and ongoing training
• A supportive and collaborative team culture