Job description

As a Customer Service Representative, you will act as the primary point of contact for customers, assisting them with inquiries, resolving complaints, processing orders, and providing product or service information. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a dedication to delivering excellent customer service.

Key Responsibilities:

Handle customer inquiries via phone, email, live chat, or in-person.

Provide information regarding products, services, pricing, and policies.

Resolve customer complaints, concerns, and issues in a timely and efficient manner.

Process orders, returns, and exchanges, ensuring customer satisfaction.

Maintain accurate customer records, documenting interactions and transactions.

Identify and escalate complex or unresolved issues to senior team members or managers.

Follow up with customers to ensure their concerns have been addressed satisfactorily.

Collaborate with internal departments (e.g., sales, technical support, etc.) to meet customer needs.

Stay informed about product updates, company policies, and industry trends.

Meet or exceed performance targets related to customer satisfaction, response time, and issue resolution.

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).

Proven experience in customer service or a related field (1-2 years preferred).

Strong verbal and written communication skills.

Excellent problem-solving abilities.

Ability to handle stressful situations with professionalism and patience.

Basic knowledge of customer service software, databases, and CRM tools (e.g., Zendesk, Salesforce).

Multitasking abilities and attention to detail.

A positive attitude and willingness to work as part of a team.

Working Conditions:

Full-time position.

Shift work may be required depending on the company’s operating hours.

Remote or on-site, depending on the employer.