Location: Remote, USA
Employment Type: Full-Time / Part-Time
Compensation: Competitive hourly pay, starting at $18/hour

Description:
Walmart is seeking motivated individuals to join our team as Remote Customer Service Representatives! If you are customer-focused, thrive in a fast-paced environment, and are looking for a flexible work-from-home opportunity with a leader in retail, this is the position for you. With this role, you’ll have the chance to assist Walmart customers in their shopping experiences, answer questions, resolve issues, and provide a high level of support—all from the comfort of your home.

Key Responsibilities:

• Respond to customer inquiries through phone, chat, and email channels, ensuring prompt and helpful support.
• Resolve issues related to orders, returns, and product inquiries with a friendly, customer-focused approach.
• Provide product information and guidance to customers navigating Walmart’s online platform.
• Troubleshoot minor technical issues customers may encounter with online services.
• Document and track customer interactions in Walmart’s CRM system for future reference.
• Escalate complex issues to specialized departments when necessary.

Requirements:

• Education: High school diploma or equivalent; some college coursework is a plus.
• Experience: Prior customer service experience preferred, but not required. Comprehensive training provided.
• Strong communication skills, both written and verbal.
• Comfortable with using basic computer programs, navigating online systems, and multitasking.
• A stable internet connection and a quiet, dedicated workspace for handling calls or messages.
• Ability to work flexible hours, including evenings and weekends, as required.

Benefits:

• Healthcare: Comprehensive health, dental, and vision insurance.
• Financial: 401(k) retirement plan with company match, employee discount program.
• Work-Life Balance: Paid time off, flexible work schedule.
• Professional Growth: Access to Walmart’s extensive training resources and opportunity for advancement within the company.
• Wellness: Mental health support, fitness discounts, and wellness programs.

Educational Qualifications:

• High school diploma or GED required.
• Continued education support through Walmart’s educational assistance programs.

About Walmart:

Walmart is a global retail leader, with a mission to save people money so they can live better. Serving millions of customers daily across stores, online platforms, and various service channels, Walmart is dedicated to delivering convenience, quality, and affordability. With a commitment to innovation and a customer-first approach, we continue to be a trusted part of our customers' lives.

Diversity & Inclusion:

Walmart is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants are considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other legally protected status.

Note: Join us in making a difference in customers’ lives! Apply today to become a part of Walmart’s growing remote customer service team and start your journey in a rewarding and supportive work-from-home role.