Job Title: American Express Customer Service Jobs - Remote

Are you passionate about delivering exceptional customer service while working from the comfort of your own home? Join American Express as a Remote Customer Service Professional and be a part of a team that sets the gold standard in customer experience. This role offers you the opportunity to assist our customers with account inquiries, troubleshoot issues, and provide tailored solutions, all while embodying the American Express values of integrity and excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat with professionalism and efficiency.
• Resolve account-related questions, disputes, and service issues promptly.
• Provide expert guidance on American Express products and services to customers.
• Build meaningful relationships with customers through personalized interactions.
• Document and update customer information accurately in company systems.
• Collaborate with team members to improve customer service processes.

Requirements

• High school diploma or equivalent (bachelor’s degree preferred).
• Strong written and verbal communication skills.
• Proven customer service experience, preferably in a call center or remote setting.
• Ability to multitask and navigate multiple systems simultaneously.
• Excellent problem-solving and conflict-resolution skills.
• A quiet, distraction-free workspace with reliable internet connectivity.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits

• Competitive hourly pay with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation and holidays.
• Retirement savings plans with employer contributions.
• Opportunities for professional growth and internal promotions.
• Employee discounts on American Express products and partner services.
• Access to wellness and mental health programs.

Educational Qualifications

• Minimum: High school diploma or GED.
• Preferred: Associate's or bachelor's degree in Business, Communications, or a related field.

About American Express

American Express is a global leader in financial services and a trusted partner for millions of customers worldwide. With a commitment to innovation and exceptional service, we empower individuals and businesses to succeed in today’s fast-paced world. Our work culture values diversity, integrity, and teamwork, ensuring that our employees thrive in a supportive and dynamic environment.

Equal Opportunity Employment
At American Express, we believe in diversity and inclusion. We are an equal-opportunity employer and welcome applicants from all backgrounds, including individuals with disabilities and veterans.

Join American Express today and take the first step toward a rewarding career in customer service. Apply now to start your journey with one of the world’s most respected companies!