Job description

Are you passionate about delivering top-notch customer service from the comfort of your own space? Join our team as a Remote Customer Experience Specialist with Delta Airlines! In this dynamic role, you'll be at the forefront of ensuring our passengers have a seamless and enjoyable travel experience. As a virtual ambassador for Delta, you'll handle customer inquiries, provide assistance, and create positive connections, all while embodying the spirit of Delta's renowned hospitality.

What You Will Do:
• Customer Engagement: Interact with passengers via phone, email, and chat to address inquiries, resolve issues, and enhance their overall travel experience.
• Problem Solving: Tackle challenges with a proactive and solution-oriented approach, ensuring customer satisfaction and loyalty.
• Information Sharing: Provide accurate and up-to-date information on flight details, policies, and amenities to assist passengers in making informed decisions.
• Booking Assistance: Aid customers in making and modifying reservations, ensuring they have a smooth journey from start to finish.
• Feedback Handling: Gather valuable feedback from customers and contribute to continuous improvement initiatives.

Requirements:
• Communication Skills: Exceptional verbal and written communication skills in English.
• Customer-Centric Attitude: Passion for delivering outstanding customer service with empathy and professionalism